Refund policy
Return & Refund Policy
Overview We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window You have 30 days from the date of delivery to request a return. After 30 days, we are unable to offer a refund or exchange.
Eligibility To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items The following items cannot be returned:
- Items marked as final sale
- Items that have been used, assembled, or installed
- Items damaged due to misuse or improper handling
How to Request a Return To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions and a return address.
Return Shipping Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund.
Faulty or Damaged Items If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at mariar-odrigues32@hotmail.com.
Contact Us For any questions about returns or refunds, please contact us at:
- Email: mariar-odrigues32@hotmail.com
- Address: 8 Wressle Road, Brigg DN20 0DB, United Kingdom