Privacy policy
Privacy Policy
1. Introduction Hearvio ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our store at hearvio.myshopify.com.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller Hearvio is the data controller responsible for your personal data.
- Email: mariar-odrigues32@hotmail.com
- Address: 8 Wressle Road, Brigg DN20 0DB, United Kingdom
3. What Data We Collect We may collect and process the following personal data:
- Identity data: name, username
- Contact data: email address, phone number, billing and delivery address
- Transaction data: details of purchases and payments
- Technical data: IP address, browser type, device information, cookies
- Usage data: how you use our website
- Marketing preferences: your preferences for receiving marketing from us
4. How We Collect Your Data We collect data when you:
- Create an account or place an order
- Subscribe to our newsletter or marketing emails
- Contact us via email, phone, or contact form
- Browse our website (via cookies and analytics tools)
5. How We Use Your Data We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Contract performance |
| Managing your account | Contract performance |
| Sending order confirmations and updates | Contract performance |
| Fraud prevention and security | Legitimate interests |
| Improving our website and services | Legitimate interests |
| Sending marketing emails (if opted in) | Consent |
| Complying with legal obligations | Legal obligation |
6. Sharing Your Data We may share your data with trusted third parties, including:
- Shopify – our e-commerce platform (data processed in accordance with Shopify's privacy policy)
- Payment processors – to securely handle your payments
- Shipping and logistics providers – to fulfil and deliver your orders
- Email marketing platforms – if you have opted in to marketing
- Analytics providers – such as Google Analytics, to help us understand website usage
We do not sell your personal data to third parties.
7. International Transfers Some of our third-party providers may process your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
8. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for tax and accounting purposes.
9. Your Rights Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Erase your data (the "right to be forgotten")
- Restrict or object to processing of your data
- Data portability – receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at mariar-odrigues32@hotmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Cookies We use cookies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. For more details, please refer to our Cookie Policy [link if applicable].
11. Marketing We will only send you marketing communications if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
12. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
13. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: mariar-odrigues32@hotmail.com
- Address: 8 Wressle Road, Brigg DN20 0DB, United Kingdom