Frequently Asked Questions

Frequently Asked Questions

Orders & Delivery

How long does delivery take?
Most orders are dispatched within 1–3 working days and delivered within 3–7 working days.

Do you offer free delivery?
Free delivery is available on selected products. Any charges will be shown clearly at checkout.

Can I track my order?
Yes! You'll receive a tracking email as soon as your order is dispatched.

Products & Accessories

Which BBQ is right for me?
Gas BBQs are great for convenience, while charcoal and Asado grills give you that authentic smoky flavour. Not sure? Contact us and we'll help you choose.

Are BBQ covers compatible with all grills?
Covers are model-specific — please check the product description before purchasing.

Do you sell accessories?
Yes! We stock rotisserie kits, covers, pizza stones, and more. Browse our accessories section or get in touch.

Returns & Warranty

What is your returns policy?
We accept returns within 30 days of purchase on unused items in original packaging.

What warranty is included?
Warranties vary by brand. For example, Char-Broil offers 5 years on burners and 2 years on all other parts. Full details are on each product page.

My item arrived damaged — what do I do?
Contact us within 48 hours with photos and we'll arrange a replacement or refund promptly.

Contact

How do I get in touch?
Use the contact form on our website. We respond to all enquiries within 1 business day.